Position: Floor Manager
Location: Dar Es Salaam
Salary: Open for discussion
Qualifications:
you will be Responsible to oversee and direct all aspects of the Club Floor, ensures efficient, warm and friendly service fostering excellent customer relations and service recovery.
Experience: Minimum 4 years.
- Provide feedback and make recommendation on improvement to the operation.
- Be in attendance throughout a full house situation and ensure all routines are followed through and due out are cleared.
- Routine check on early departure and late arrival counts for the forthcoming day and ensure that reception is fully staffed.
- Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignment given to them.
- Attend cross functional meetings to eliminate or reduce challenges faced by all departments as well as to reduce the 'wide gaps.'
- In the absence of the front Office Manager, take full responsibility and accountability for the Club Floor.
- Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff.
- Candidate also makes appropriate suggestions to improve staff training.
- Log all irregularities in the Logbook especially any unusual occurrences such as incidents, thefts, emergencies and blackouts, for the front Office Manager to bring to the attention of the Management.
- Coordinate and work closely with the Security Department with regards to any criminal act within the resident or suspicious guest.
- Coordinate with all departments concerned on VIP arrivals, and guest with special request, to see that all requests are met.
- Develop and maintain good employee relations through intelligent interpretation and conscientious application of Club Floor personnel policies.
Apply to: job@bluerecruits.com
Mobile: 0713 777 823
Please only shortlisted candidates will be contacted.
