Mwalimu Commercial Bank PLC (MCB) (In-Formation) is a newly licensed commercial bank by the Bank of Tanzania, and is in its 'final stages of setting up operations. The major shareholders of the bank include Tanzania Teachers' Union (TTU), Public Service Pension Funds (PSPF) and National Health Insurance Fund (NHIF).
MCB is looking to recruit experienced, self-driven, dynamic and result oriented individuals who are keen to develop a career in a dynamic, passionate and challenging environment.
Position: Teller - 3 Positions
Reporting to: Branch Manager
Key Responsibilities :
• Ensure a high level of customer service in discharging the telling duties
• Managing and controlling customer queues.
• Serve customers with courtesy and friendliness. Ensure customer complaints are captured and dealt with or escalated
• Balancing cash and forwarding the till to the strong room.
• To post the TTs from time to time as assigned.
• To generate daily reports regarding conducted transactions, as appropriate.
• Any other duties as assigned by the line manager
Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working
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Position: Credit Analyst
Reporting to: Manager Credit Administration
Key Responsibilities :
• To make sure all loans approved have credit worthiness and provide the required recommendations
• Assessing, analyzing and interpreting complicated financial information of the customers loan applications.
• Visiting customer where there is a need of confirmation of the information submitted.
• Make sure the Bank credit exposure are within the limit approved.
• Assist credit department in growing quality loan portfolio and reconcile credit files
• Develop and prepare databases and models to support analysis of credit applications.
• Perform any other duties as assigned by the line manager
Qualifications:
• Bachelor degree in business related field
• At least 2 years experience in credit analysis
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working
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Position: Call Center Officer
Reporting to: Customer Service Manager
Key Responsibilities :
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager
Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time
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Position: Loan Officer
Reporting to: Branch Manager
Key Responsibilities :
• Appraising customer in order to identify if the customer is eligible for loan or not.
• Marketing and promoting credit and other bank products.
• Monitoring loan disbursed and making constant follow-up to ensure timely repayment of loans from clients. Make sure customers are booked in the Government deduction system before forwarding for draw down.
• Reporting and ensure that all services offered to clients follow MCB lending policies and procedures.
• Responsible for keeping clients records for reference.
• Perform any other duties as assigned by the line manager
Qualifications:
• Bachelor degree in a business related course
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working
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Position: Customer Service Officer
Reporting to: Branch Manager
Key Responsibilities :
• Prospecting and recruiting new customers for the various personal banking products for the branch.
• Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch.
• Managing and controlling the customer queues by monitoring the banking hall
• Ensure customers are well informed of all the products on offer
• Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
• Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall.
• Ensure all entries being processed are fully authorized
• Perform any other duties as assigned by the line manager
Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working
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Position: Operations Manager
Reporting to: Head of Operations and ICT
Key Responsibilities :
• Providing leadership to the Operations team
• Ensure Operations transactions and projects are carried out without fail everyday.
• Ensure accuracy and timely preparations of all reports
• Manage and oversee internal controls and ensure a stringent operational framework in line with Group policy
• Develop strong inter-departmental relationship within the bankTo generate daily reports regarding conducted transactions, as appropriate.
• Any other duties as assigned by his supervisor
• Responsible for the setting up of and monitoring performance of the BOC
• Defining structures to ensure optimum productivity of the resources
• Perform any other duties as assigned by the line manager
Qualifications:
• Bachelor’s degree
• Not less than 3 years experience in Operations
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working
Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz
Applications Deadline: 20th May 2018
Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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