Second Level Support Engineer VAS

Our Client in the Telecomm industry in Tanzania is urgently looking for Second Level Support Engineer VAS.

Title: Second Level Support Engineer VAS

Location: Tanzania

Experience: 4-7 years
Skills: L2 Support in VAS environment specially Messaging, Signaling, SS7, Roaming protocols, messaging protocols SMPP, HTTP with 24*7 support.


Description
 Profile Summary

The candidate will be responsible for VAS Operations, High level support and Project support.

Position Requirements

• Service Management: Responsible for managing Operations for MS VAS and to provide 2nd level support 24x7x365
• Platform Administration:  To pro-actively monitor, manage and optimize resource/capacity utilization.
        Would also be in charge of performance monitoring and Statistical Reporting.
• Revenue Assurance: To ensure compliance to data security standards and revenue assurance.
• Incident management: To ensure fault reporting and escalation.
• Availability Management: To monitor and manage Systems to ensure end to end service availability as per platform KPI.
• Supplier Management: To provide trouble ticket escalation to relevant suppliers.
• Reporting: To provide Technical, Performance and Statistical Reporting of the above support systems.
• Standby: To ensure team schedule for after hour’s standby for Value Added Services and AM Division.


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Role & Responsibilities

• Analyze, enhance and manage day to day operations of VAS platforms such as Messaging, Roaming, Data and Voice applications
• Resolve application problems within agreed SLA’s and coordinates users’ requirements
• Actualize policies and procedures guiding the VAS applications to ensure that integrity of applications are not compromised; and maintain optimum security of all data in the platform for business continuity and contingency planning purpose
• Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
• Develop and maintain documentation for supported infrastructure.
• Supervise and ensure knowledge improvement of L1 resource
• Manage Client communication with Technical, Business and Sr. Mgmt. at Operator
• Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
• Responsible for adhering to all Processes related to Operations
• Perform periodic Governance reviews with client and KPI/SLA sign offs with them
• Co-ordinates with various internal stake holders for all deliveries
• Manage Local Operations teams & Review customer feedback with team


Qualification
• Holding a bachelor degree/ Master Degree in Tech preferable BE/BSC/B-Tech/MCA.

Experience
•  Minimum of 5 years technical experience
•  In depth knowledge of Value Added Services and Telco environment

Functional Skill
•  System Administration (Unix& Windows)
•  Unix scripting
•  Knowledge of Signaling, SS7,
•  Knowledge of Roaming protocols, messaging protocols SMPP, HTTP etc.
•  IP networking and routing
•  Skilled in Database Performance Tuning, Database Security, Database Management and Data Maintenance.
•  Interpersonal and team management skills.

Salary range in USD: 2,400 – 2,700

Apply: Send CVs and Application letters to - dynamicrecruitmentagency@gmail.com