Tanzania Women’s Bank PLC (TWB) is a bank established under the Company Act No. 212 of 2002 for the purpose of providing access to a full range of financial services for its customers, targeting mainly customers with low income comprising of small businesses, small and medium enterprises (SMEs) with special focus and emphasis on women entrepreneurs. We seek to recruit dynamic, honest, result oriented and committed persons to fill the following vacant position
Senior Customer Advisor (1 Post)
Job Summary:
The Job holder reports to the Branch Accountant, responsible for managing and overseeing the customer care function in the bank.
Duties and Responsibilities
§ To attend to customer enquiries promptly and courteously
§ To open new customer accounts by following the laid down account opening procedures.
§ To process customer bankcard requisitions by following the procedures manual.
§ To monitor overdrafts and loan position of customers.
§ To call day’s work in order to authenticate previous work transactions.
§ To order and issue cheque books to the right customers.
§ To scrutinize customer cheques and other customer instruments presented for payment in order to ascertain their accuracy and authenticity before payment authorization.
§ To receive and send messages for transfer of funds.
§ To post entries after authorization by the Branch Accountant
§ To process inward and outward cheques clearance from other Branches and other banks.
§ To make payments by signing vouchers and cheques up to the authorized limit only.
§ Maintains fixed deposit register
§ Ensure brochures, exchange rate boards are displayed at places for customer to see properly
§ To file promptly various documents for future reference.
§ To post vouchers and other transactions in the correct accounts with the correct amounts.
§ To authenticate the genuineness and accuracy of customers payment requests before authorization.
§ May perform added administrative responsibilities as directed by Supervisor
Educational Qualifications
§ University degree or advanced diploma in banking, commerce, Economics, business administration or relevant experience with at least 3 years in the related field.
Experience and Competence required
- Has good knowledge of various bank products, and is aware of customer preferences; is conversant with banking operations manuals and circulars; is computer literate in standard computer applications
Managing Director;
Tanzania Women’s bank Plc;
Old Post Office, Mkwepu Street;
P.O.Box 72604;
Dar es Salaam.
