Job Opportunities at CRDB - Contact Centre Agent (5 Positions)

CRDB Bank PLC is looking for suitable people to fill vacant positions of ​Contact Centre Agent ​(5 Positions) in the Department of Customer Service at the Head Office, in Dar es Salaam.

Job Purpose:
To attend to customer interactions including inquiries, requests, suggestions, and complaints efficiently and effectively as per Bank’s operating procedures.

Key responsibilities:

• Respond to customers via different channels (social media, emails, calls and live chat) and provide a quality response as per Contact Centre guidelines.
• Record all customer interactions into the system to allow quality reports and follow up of pending queries.
• Seek assistance from supervisors on complex queries so as to maintain good customer service delivery.
• Maintain good adherence to timetable scores to facilitate efficient management of customer queries.
• Process and follow up on customers’ products/services applications received through the Contact Centre to the relevant units to ensure service delivery is done within the set agreed time.
• Represent Bank’s corporate values and excellence while following approved operating procedures in every contact with customers to ensure consistent delivery of service as per the Bank’s standards.
• Acquire sufficient Bank’s product/services, outlet locations, and service requirements knowledge to ensure correct information is transmitted to customers as per the Bank’s standards.
• Keep records of all call information (conversations) according to standard operating procedures (in a comprehensible way).
• Build sustainable relationships and engage customers by taking the extra mile.

People Management Function

• Provide high quality of integrity, good teamwork spirit and maintain excellent interpersonal relationships with other peers and management.

Customer Focus Functions

• Attend to customers’ contacts, inquiries and complaints regarding Bank’s products and services, delivery of service issues, outlet location issues and other queries to
•  ensure that customers are responded in a manner reflective of Bank’s standards, operating procedure, corporate culture factors and unit plans.
• Provide a high quality of performance in all active Contacts, applying extra efforts to give a solution to customers in the very first contact.
• Escalate and follow up to respective business units on customers’ contacts, inquiries and complaints to ensure solutions are availed to customers in a timely manner as per Bank’s standards.

Business Functions

• Executes campaigns through outbound calls including welcome cycles, telesales and customer call back.

Experience, Knowledge and Skills Requirements

• Bachelor’s degree in Business Studies or any other related field in customer service.
• 2 years of previous customer service experience is preferred.
• Knowledge of banking products and services.
• Knowledge of customer service practices and principles.
• Competent with Contact Centre systems.
• Excellent communication skills.
• Willingness to go the extra mile to deliver.
• Good data entry and typing skills.
• Attentive Listening skills.
• Problem analysis and problem-solving.
• Ability to deal with/handle challenging customers.
• Flexibility on change of duties and time.
• Ability to cope with Contact Centre dynamics.

Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive package commensurate with demands of the position.

Mode of Application & Closing Date
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work-related referees addressed to the Director of Human Resources to reach him not later than ​19​th​November 2019.

Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7

Email: career.career@crdbbank.com

Senior Manager – ICT Audits & Data Analytics at CRDB

CRDB Bank Plc is inviting applications from qualified and experienced candidates ​to fill the vacant positions existing in the Department of Internal Audit.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Senior Manager – ICT Audits & Data Analytics 

Job Summary
To oversee planning, execution, reporting and follow up of ICT audits and any other audit engagements assigned to provide assurance that IT risks relating to confidentiality, integrity and availability of information are mitigated to acceptable levels. The role entails evaluating whether internal controls, risk management and governance processes relating to ICT operations are adequate and effective and CRDB Bank ICT policies & procedures, applicable laws and regulations regarding privacy and security in data processing are adhered to. The role requires participating in developing a Risk Based Annual Audit Plan for approval by the Board Audit Committee.


Key responsibilities:
Audit Delivery & Stakeholders Management

• Overseeing planning and scoping of audit assignments relating to ICT operations and any other areas assigned, determining engagement scope & objectives, conducting a risk assessment, including fraud risk assessment, allocating audit resources, defining deadlines and ensuring a comprehensive and appropriate terms of reference is set for each review.
• Lead fraud risk assessment based on previous fraud cases or scenario planning ensuring adequacy of controls is assessed in those areas and tests are designed to test the effectiveness of identified key controls in either preventing or detecting ICT related fraud risks.
• Ensure audit tools are effectively used to bring efficiency and effectiveness in the audit process.
• Developing standard scripts for data analytics for all key systems in the Bank.
• Develop and maintain a database of identified risks and tests to be carried in data analytics from the Bank’s systems across the network.
• Ensure audits are carried out in line with International Standards for the Professional Practice of Internal Auditing as issued from time to time by the Institute of Internal Auditors as well as those issued by Information Systems Audit and Controls Association (ISACA).
• Provide guidance to Audit Managers /auditors during audit assignments with emphasis on process understanding, risk identification and assessment, root cause identification and development of recommendations that address the root causes and issue audit reports that meet the required standard for reporting to Management and make oral or written presentation on the audit issues at the request of management or at his/ her own initiative.
• Lead discussions with business leaders regarding audit observations and root causes of issues upon consultation with the Director of Internal Audit where applicable.
• Ensure that documentation throughout the audit lifecycle (scoping, understanding processes, identifying risks and controls, assessing controls and identifying issues) is accurate, reflective of work performed and supports the conclusions drawn.
• Consulting Management, risk teams, internal auditors or the business to identify high risk areas that should be subjected to assessment and carrying out data analytics on regular basis;
• Represent the Internal Audit Department, upon consultation with the Director of Internal Audit, on various projects that aim at improving risk management, governance and controls surrounding ICT systems within CRDB Bank.
• Supervise support on automated audit tools used in the department.
• Perform follow-up audit reviews to determine the extent to which root causes of issues observed have been closed and supported with sufficient, reliable and relevant evidence.
• Participating in preparation of the annual audit plan.

People Management and Leadership

• Provide leadership to Audit Managers and Auditors by mentoring and coaching, providing constructive feedback including formal performance management to ensure personal and professional growth of auditors under his/her supervision.
• Provide regular training to auditors on ICT risks and controls.
• Managing audit teams and ensuring audits progresses as planned as regards scope, budget and timetable.

Knowledge Management

• Improving technical knowledge through self-learning or training including fulfilment of mandatory Continuous Professional Development (CPD) requirements.
• Sharing knowledge with the audit team and peers in the business through presentations and other forms.
• Provide advice to the business at its request or his/her own initiative that will contribute to the improvement of risk management, controls and governance matters in the Bank’s ICT systems.

Education Requirements

• Master’s degree in information technology or business related from any accredited University.
• Degree in Computer Science from any accredited University.
• Certification in Information System Audit (CISA) is a must. Certified Internal Auditor (CIA) or Public Accountant (CPA / ACCA) will be added advantage.

Experience, Knowledge and Skills Requirements

• A minimum of 7 years’ practical experience on managing audit of banking operations and has demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of Department of Internal Audit and shown merit and ability as reflected in work performance and results.
• Demonstrated advanced proficiency in applying automated audit tools
• Knowledge of the systems supporting operations of the Bank
• Sound knowledge of Bank of Tanzania Regulations and best Banking practices.
• Strong Communication Skills, Sound Business acumen and Leadership skills

Remuneration
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than​ 20​th​ November 2019.

Director of Human Resources CRDB Bank Limited
P.O.Box 268
DAR ES SALAAM
Tel: 022-2117441/7
Email: career.career@crdbbank.com

Senior Manager – Credit & Regulatory Reporting Audits

CRDB Bank Plc is inviting applications from qualified and experienced candidates ​to fill the vacant positions existing in the Department of Internal Audit.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Senior Manager – Credit & Regulatory Reporting Audits 

Job Summary
Responsible for overseeing planning, execution, reporting and follow up of credit and regulatory reporting audits including any other audit engagements as may be assigned; to provide assurance that credit and regulatory reporting risks are mitigated. Evaluation of internal controls, risk management and governance processes relating to credit operations if adequate and effective to the Bank’s lending policies and procedures. Participation in developing Risk Based Annual Audit Plan for approval by the Board Audit Committee.

Key responsibilities:
Audit Delivery & Stakeholders Management

• Overseeing planning and scoping of audit assignments relating to credit and regulatory reporting processes and any other areas assigned, determining engagement scope & objectives, conducting risk assessment, allocating audit resources, defining deadlines and ensuring a comprehensive and appropriate terms of reference is set for each review.
• Ensure audits are carried out in line with International Standards for the Professional Practice of Internal Auditing as issued from time to time by the Institute of Internal Auditors.
• Provide guidance to Audit Managers/Auditors during audit assignments with emphasis on process understanding, risk identification and assessment, root cause identification and development of recommendations that address the root causes.
• Review and issue audit reports that meet the required standard for reporting to management and make oral or written presentation on the audit issues at the request of management or at his/her own initiative.
• Lead discussions with business leaders regarding audit observations and root causes of issues, upon consultation with the Director of Internal Audit where applicable and ensure that documentation throughout the audit lifecycle (scoping, understanding processes, identifying risks and controls, assessing controls and identifying issues) is accurate, reflective of work performed and supports the conclusions drawn.
• Perform follow up-audit reviews to determine the extent to which root causes of issues observed have been addressed and supported with sufficient, reliable and relevant evidence.
• Participating in the preparation of the Annual Audit Plan preparation.
• Represent the Internal Audit Department on various projects that aim at improving risk management, governance and controls within CRDB Bank

People Management and Leadership

• Mentoring and coaching, providing constructive feedback including formal performance management to ensure personal and professional growth of auditors under his/her supervision or mentorship.
• Provide regular training to auditors on areas that need improvement in the audit process.
• Managing audit teams and ensuring audits progresses as planned as regards scope, budget and

Knowledge Management

• Improving technical knowledge through self-learning or training including mandatory Continuous Professional Development (CPD) requirements.
• Sharing knowledge with the audit team and peers in the business through presentations and other forms.
• Provide advice to the business at the request of the business or his/her own initiative that will contribute to the improvement of risk management, controls and governance matters within CRDB Bank.

Education Requirements

• Masters’ degree in business related field from any accredited University.
• Bachelor’s degree in commerce and related business subjects and or economics from any accredited University.
• Certified Internal Auditor (CIA) or Public Accountant (CPA / ACCA).

Experience, Knowledge and Skills Requirements

• Practical experience on managing audit of banking operations particularly lending activities (credit appraisal, loan monitoring and supervision, credit administration, loan turn around and recovery) for at least 7 years in a big Bank or Financial Institution
• Sound knowledge of Bank of Tanzania Regulations on Lending and Management of Risk Assets.
• Strong Communication Skills, Sound Business acumen and Leadership skills

Remuneration
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than​ 20​th​ November 2019.

Director of Human Resources CRDB Bank Limited
P.O.Box 268
DAR ES SALAAM
Tel: 022-2117441/7
Email: career.career@crdbbank.com

Manager; Customer Insights and Impact Analysis

CRDB Bank PLC is looking for suitable person to fill a vacant position of Manager; Customer Insights and Impact Analysis in the Department of Marketing at the Head Office, in Dar es Salaam.

Job Purpose:

1. The Manager Customer Insights & Impact Analysis will serve as a true voice of measurement and accountability, guide a practice that integrates and builds best in class approaches that demonstrate the impact marketing is having on the business. 
2. The portfolio of services includes best in class brand measurement along with the opportunity to build models/measurement to demonstrate the impact CRDB marketing is having across consumer and commercial customers in the short and medium term. 
3. The ideal candidate will work across businesses and need to have effective collaboration skills working with finance, category and marketing partners. 
4. As an analyst, you will work with marketing management to ensure that insights are translated into customer lifestyle/lifecycle marketing initiatives/campaigns. 
5. Uncover and transform insights into creative experiences that matter to our customers and make every touch point an opportunity to engage.

Key responsibilities:
● Develop guidelines, policies and processes to support and ensure compliance and minimize operational risks
● Analyze data detail, such as demographics, socioeconomics and the market, for the bank’s brands along with information such as brand equity, market share and
competitive analysis to achieve a comprehensive background that will foster the
marketing communications strategy
● Gathering information and examining buying trends to develop successful marketing plans:

• Develop consumer segmentation and personas based on the customer insights
• Create and develop customer experience/journey with experience briefs and experience maps that provide clear persuasive guidance and direction to brand team
• Provide support during Ideation and Activation in partnership with senior management in marketing, for post-campaign evaluation/measurement and future planning
• Using data to provide insights on reducing the risks related to a marketing initiative or project
• Track campaigns and segment the customer base, as well as identify market trends and monitor competitors. Consider aspects such as response rates, return on investment (ROI), and consumer dropout rates
• Monitoring competitors' marketing activities and outcomes
• Analyze competitive market strategies by examining the trends, markets, and the products they have in common
• Using marketing analytics techniques to gather social media, web analytics, and rankings data
• Segmenting the target audience and determining the appropriate markets to be approached; and
• Providing assistance to the marketing team by compiling all details for

upcoming brands, products, or services.
● Preparing detailed reports for the Head of the unit on the impact analysis including sales volume, customer experience, market trends, campaign performance and competitors’ outcomes:

• Preparing weekly, monthly, quarterly, and annual reports on all of the aforementioned activities and their results
• Collecting business intelligence data from industry reports or purchased sources to delimit trends and to measure the impact of competitors’ marketing activities
• Compiling and analyzing information on sales, market trends, forecasts, and account analyses
• Assessing and reporting on investment return and key performance metrics
• Making recommendations on the most profitable design, promotion, and

distribution approach for existing and upcoming products or services
● Providing recommendations for future tactics, seeking to increase sales volume,
presenting detailed marketing strategies for data analysis to the marketing team and other departments
● Using and updating intelligence tools to monitor current customers and identify new ones
● Designing and carrying out social, economic, and marketing surveys, as well as
demographic studies to define target markets and their buying habits and preferences, as well as to determine existing and future trends. Some of the research to be done with coordination from Digital Transformation and Business teams using internal and external data.


Attributes:
● Good Communication skills; ability to communicate complex information accurately
● Demonstrated excellence in online marketing and/or e-commerce with major brands
● Strong quantitative skills and full understanding of ROI analysis
● Proficient with latest Digital and Web trends and technologies
● Proficient in Microsoft Excel and Microsoft PowerPoint
● Must have traditional planning experience
● Expert in various digital/mobile research technologies, software and equipment
● Demonstrated business acumen and comfort performing strategic analyses quickly and thoroughly
● A deep knowledge of the design thinking methodology
● Thorough understanding of digital design
● Able to work independently, solve problems creatively and lead through ambiguity
● Proven expertise in time and project management.


Qualifications and Experience
● Bachelor's degree in Marketing, Public Relations, Business Administration or any
other related field
● Minimal of 5 years experience in marketing, managing statistics experience,
marketing consulting or strategic planning experience at an agency
● Experience with technical facets of financial platforms or e-commerce
● Expert knowledge of B2B Marketing Best Practices - ROI Analysis, and email
marketing.

Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than 6th October 2019.

Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7

Email: career.career@crdbbank.com

Business Analyst at CRDB Bank

CRDB Bank PLC is looking for suitable person to fill a vacant position of Business Analyst in the Department of Project Management Office at the Head Office, in Dar es Salaam .


Job Purpose:

1. The overall purpose of the role is to provide business analysis support to designated projects in order to ensure that project requirements both functional and non-functional are well articulated and effectively communicated to relevant stakeholders, project deliverables and outputs meet the specified requirements, standards and quality objectives. 
2. Effective support model for ICT systems and other technology deliverables produced by the project is defined and implemented before deliverables are formally handed over to designated users.

Key responsibilities:
Strategy & Planning
● To lead the requirements definition process which entails gathering, analysis and
definition of user and business requirements from a diverse group of stakeholders
● To translate business requirements into functional, operational and technical
requirements
● To analyse business requirements and recommend possible solutions
● To perform investment appraisal and develop business cases for proposed projects
and assist management in making informed implementation decisions
● To review and validate project business cases and develop fairly accurate project cost
estimates
● To develop benefits realization plans to ensure projects deliver the intended benefits.


Acquire & Implement
● To partake in the solution design process and effectively fill the role of requirements owner
● To conduct research on software and hardware products that can be deployed to fulfil
project objectives
● To partake in the business process design and reengineering efforts for designated projects
● To provide technical and financial advice in the course of acquiring new systems,
technologies and professional services
● To communicate and clarify business, functional, operational and technical
requirements to selected vendors
● To review and approve any changes to business, functional, operational and technical requirements for designated projects
● To devise the User Acceptance Testing (UAT) strategy and execution plan for
designated projects and develop relevant test scenarios, test cases and scripts
● To oversee UAT execution and defects management.

Deliver and Support
● To review process maps, procedure/operating/user manuals to ensure they address
project objectives and business requirements
● To partake in end user training
● To define an effective support model for any information systems and other
technology deliverables produced by the project
● To coordinate the preparation and review of Service Level Agreements (SLA) for
projects’ technology deliverables.

Monitor and Evaluate
● To track envisaged project benefits and report benefits realization status at designated
intervals to the Projects Oversight Committee (POC)

Leadership
● To provide guidance, leadership and direction to other business analysts (internal or outsourced) engaged in the various bank’s projects.

Attributes:
● Strong analytical and problem-solving skills
● Report writing and presentation skills
● Good coaching and training skills
● Stakeholder Management
● Business Process Reengineering
● People management skills
● Excellent planning, organization and multitasking skills
● Excellent analytical, mathematical, and creative problem-solving skills
● Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications and Experience:
● Bachelor's degree in Business Administration, Accounting, Finance or a related field
● Sound business and system analysis background and practical application in a large corporate setting with at least 5 years’ experience
● At least 5 years experience in business process design and re-engineering
● Business Analysis Certification e.g. CBAP, PMI-PBA or any other equivalent
qualification.

Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date:
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than 3rd October 2019.

Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7

Email: career.career@crdbbank.com

Independent Non Executive Director - CRDB Bank

CRDB Bank Plc a a leading, private commercial bank in Tanzania. Established in 'gas, the Rank has grown and prospered over the years to become the most innovative and trusted Bank In the country. The Bank reached an important milestone when it was listed on the Dar es Salaam Stock Lxchange on 17th of June, 2009. CRDB Bank owns three subsidiary companies - CRDB Microfinance Services Company Limited. CRDB Bank Burundi S.A. and CRDB Insurance Broker  Company Limited.

The Board of Directors of CRDB Bank Plc would like to Invite applications from suitable candidates for the position of Independent Non Executive Director.

Duties and Responsibilities
As a member of the Board of Directors, the Independent Non Executive Director will perform the following primary duties and responsibilities with other Board Members:
• To determine the Bank's vision, mission and values, continuously monitor and evaluate its strategy and ensure the Bank survives and thrives.
• To govern the Bank by broad policies and objectives, as formulated and agreed with the Managing Director.
• To assess the performance and effectiveness of the Board as a whole, and that of individual Directors and Board Chairman.
• To select and appoint the Managing Director of the Bank, review and evaluate his/her performance regularly and offer administrative guidance.
• To select and appoint the Director of Internal Audit, who shall report directly to the Board of Directors, and review his/her performance regularly.
• To oversee the Risk Management function within the Bank and its subsidiaries, and the effective management of investor relations.
• To appoint direct reports to the Managing Director.
• To regularly attend Board and other important meetings. corporate events and participate effectively and with commitment in Board assignments.
• To keep well-informed about Bank matters, be well-prepared for meetings and actively participate in annual evaluation and planning activities.
• To build a collegial working relationship with other members of the Board.

Requirements
• Experience in Legal, Insurance, ICT and FinTech.
• Expertise in Management, Banking including Credit experience.
• No criminal record.
• No involvement as a member of the Management or Board of Directors with a banking institution whose registration or license has been revoked or cancelled or which has gone into liquidation.
• Clean credit record, including that of related parties.
• No history of bankruptcy.
• Multi-skilled candidates with legal knowledge and experienced practitioner in fintech and insurance will have an added advantage.

Mode of Application
Qualified and experienced candidates are requested to apply with the following:
• An application letter detailing your suitability for the position.
• A comprehensive Curriculum Vitae (CV).
• Certified copies of relevant academic and professional certificates and awards.
• Certified copies of your current Passport (last two pages).
• Three recent passport size photographs.
• Letters from 3 referees.
• Declaration of indebtedness to Banks.

How To Apply
The applicant should not be a shareholder of CRDB Bank PLC, an employee of a shareholder or have a relationship to the Management or the Board.
• Only successful candidates will be contacted.
• Upcountry candidates will be required to meet their own travel and accommodation costs for any interviews.

Interested candidates are invited to send their application in hard and soft copies to:

COMPANY SECRETARY
CRDB BANK PLC
P. O. Box 268
Dar es Salaam, Tanzania

Email: john.rugambo@crdbbank.com

The deadline for the application is close of business on 26th March, 2019.

Source: The Citizen March 19, 2019

Head of Risk - CRDB Bank

Our client, CRDB Bank Plc is an African bank and a leading financial services provider in Tanzania with presence in Tanzania and Burundi. The bank was established in 1996 and was listed on the Dar es Salaam Stock exchange (DSE) in June 2009. Over the years, the bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains one of the most responsive banks in the region.

In line with the current strategy, CRDB Bank is looking to recruit five dynamic and visionary Tanzanians to work with the bank to transform, grow and ensure sustainability . CRDB Bank Plc is inviting interested and qualified individuals to apply. The applicants must be of outstanding integrity with a good record of enforcing accountability.


Head of Risk (Ref No. CRDB/HR/03 - 19)

Position summary:
Reporting to the Director of Risk and Compliance, the Head of Risk is responsible for planning, implementing and coordinating all risk management activities, ensuring that quality risk management structures and processes for types all risks are in place and aligned with the bank’s strategy.

Key duties and responsibilities:
● Contributing to the development of the departmental strategy on potential improvements for risk management and compliance;
● Ensuring that the bank has adequate and effective processes for identification, measurement, mitigation and control of all types of risks including but not limited to credit, liquidity, interest
rate, foreign exchange rate, operational and reputational;
● Identifying current and emerging risks, developing risk assessment and measurement systems and developing risk tolerance limits for all types of risks affecting the operations of the bank;
● Ensuring that proactive processes, effective communication and training programmes are in lace for business/risk owners to actively manage and control all significant risks inherent to their business areas;
● Conducting analysis of risk exposure inherent in existing and new products, systems and/or processes and provide guidance on how to minimize exposure; and
● Developing, implementing and monitoring the business unit’s annual plan, budget and key performance indicators aimed at achieving the department’s strategy.

Key qualifications and experience:
● Bachelor’s degree in Banking, Economics, Finance, Mathematics, Actuarial Science or a related area and relevant qualification from a recognized university;
● Master’s degree in Finance Banking, Economics, Laws, Finance, Mathematics, Actuarial Science or related field from a recognized University and/or postgraduate qualification in banking will be added advantage;
● Risk and/or Compliance Certification (Preferably ERM);
● A minimum of eight years relevant working experience, of which five should be at managerial level;
● Working knowledge of the Bank of Tanzania’s risk management guidelines and regulatory requirements;
● Sound understanding of international frameworks related to risk and compliance functions such as Basel requirements, ICAAP, etc.; and
● Demonstrated experience of enterprise risk management and business continuity planning in relation to all types of risks affecting the banking sector; and
● Strong problem solving skills, excellent communication skills coupled with the ability to effectively work with varied internal and external stakeholders.


Key competencies for all positions:
● Demonstrate working knowledge of banking operations and thorough in-depth knowledge of risks affecting banking operations;
● Demonstrate strategic leadership and thinking with ability to initiate change in teams and organisation at large;
● Strong problem solving skills, excellent communication skills coupled with the ability to effectively work with varied internal and external stakeholders
● Possess analytical and creative mind-set to seek, encourage and find non-traditional approaches.
● Demonstrate high degree of honesty and integrity


How To Apply:
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number on both the application letter and envelope. For electronic applications, please quote the job reference number on the subject of your email. 

Applications should be submitted to the address below not later than 01 April 2019.

The Director
Executive Selection Division
Deloitte Consulting Limited
3 rd Floor, Aris House
Haile Selassie Road
P.O. Box 1559
Dar es Salaam, Tanzania.
E-mail: esd@deloitte.co.tz

Head of Compliance and Governance - CRDB Bank

Our client, CRDB Bank Plc is an African bank and a leading financial services provider in Tanzania with presence in Tanzania and Burundi. The bank was established in 1996 and was listed on the Dar es Salaam Stock exchange (DSE) in June 2009. Over the years, the bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains one of the most responsive banks in the region.

In line with the current strategy, CRDB Bank is looking to recruit five dynamic and visionary Tanzanians to work with the bank to transform, grow and ensure sustainability . CRDB Bank Plc is inviting interested and qualified individuals to apply. The applicants must be of outstanding integrity with a good record of enforcing accountability.



Head of Compliance and Governance (Ref No. CRDB/HCG/03 - 19)


Position summary:
Reporting to the Director of Risk and Compliance, the Head of Compliance and Governance will be responsible for ensuring that the bank is compliant with all banking laws, regulations, AML/CTF, sanction risk governance, and internal policies and procedures.


Key duties and responsibilities:
● Contributing to the development of the departmental strategy on potential improvements for compliance and governance;
● Ensuring sound financial and internal controls, procedures and systems for monitoring money laundering transactions as per regulatory requirements;
● Ensuring that risk owners are operating within the board's approved risk appetite and controls, and escalate any noted breaches to risk committees through timely and accurately prepared risk management and ALCO reports;
● Conducting compliance reviews for all internal processes and controls and improving the effectiveness of compliance by conducting trainings and communicating all compliance issues to staff; and
● Developing, implementing and monitoring the business unit’s annual plan, budget and key performance indicators aimed at achieving the departmental strategy.


Key qualifications and experience:
● A Bachelor’s degree in Banking, Economics, Laws, Finance, Mathematics, Actuarial Science or a related area and relevant qualification from a recognized university;
● A Master’s degree in Banking, Economics, Laws, Finance, Mathematics, Actuarial Science or related field from a recognized university and/or post graduate qualification in banking will be
an added advantage;
● Risk and Compliance Certification (Preferably ERM);
● A minimum of eight years relevant working experience, of which five should be at a managerial level;
● Thorough knowledge of banking compliance functions and enterprise risk management;
● Working knowledge of the Bank of Tanzania’s risk management guidelines and regulatory requirements; and
● Strong problem solving skills, excellent communication skills coupled with the ability to effectively work with varied internal and external stakeholders; and
● Working knowledge of banking operations


Key competencies for all positions:
● Demonstrate working knowledge of banking operations and thorough in-depth knowledge of risks affecting banking operations;
● Demonstrate strategic leadership and thinking with ability to initiate change in teams and organisation at large;
● Strong problem solving skills, excellent communication skills coupled with the ability to effectively work with varied internal and external stakeholders
● Possess analytical and creative mind-set to seek, encourage and find non-traditional approaches.
● Demonstrate high degree of honesty and integrity


How To Apply:
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number on both the application letter and envelope. For electronic applications, please quote the job reference number on the subject of your email. 

Applications should be submitted to the address below not later than 01 April 2019.

The Director
Executive Selection Division
Deloitte Consulting Limited
3 rd Floor, Aris House
Haile Selassie Road
P.O. Box 1559
Dar es Salaam, Tanzania.
E-mail: esd@deloitte.co.tz

Head of Marketing - CRDB Bank

Our client, CRDB Bank Plc is an African bank and a leading financial services provider in Tanzania with presence in Tanzania and Burundi. The bank was established in 1996 and was listed on the Dar es Salaam Stock exchange (DSE) in June 2009. Over the years, the bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains one of the most responsive banks in the region.

In line with the current strategy, CRDB Bank is looking to recruit five dynamic and visionary Tanzanians to work with the bank to transform, grow and ensure sustainability . CRDB Bank Plc is inviting interested and qualified individuals to apply. The applicants must be of outstanding integrity with a good record of enforcing accountability.


Head of Marketing (Ref No. CRDB/HM/03 - 19)

Position summary:
Reporting to the Director of Marketing and Customer Service, the Head of Marketing will be responsible for enhancing the bank’s corporate brand and increasing the utilization of the bank’s delivery channels, products and services.

Key duties and responsibilities:
● Embedding, enhancing and encouraging the development of a creative culture whilst ensuring compliance with the bank’s goals;
● Managing and reviewing the bank’s branding materials including communication, promotional and advertisement materials and ensuring that the bank’s trademarks are always executed in
compliance with the bank’s approved look and feel as per the corporate integrity manual;
● Managing internal and external communication, corporate social investment and sponsorship activities to ensure their productivity is in line with the departmental and bank strategy;
● Managing the design and execution of marketing and promotional activities, marketing plans for new and existing products/services and supporting the bank’s sales functions in achieving their business targets;
● Liaising and/or lobbying key stakeholders such as clients, government institutions/officials, regulators and other financial institutions to ensure that the bank’s interests are represented
and safeguarded accurately;
● Ensuring all departmental policies, procedures, manuals, and circulars are current and aligned with the current bank strategy and statutory requirements; and
● Developing, implementing and monitoring the department’s annual plan, budget and key performance indicators aimed at achieving the departmental and the bank strategy.


Key qualifications and experience:
● A Bachelor’s degree in Marketing, Business Administration, Communications studies or a related area and relevant qualification from a recognized university;
● A Master’s degree in Marketing, Master in International Trade, MBA(Marketing) or a related area and relevant qualification from a recognized university will be an added advantage;
● A minimum of eight years relevant working experience, of which five should be at a managerial level;
● Must have thorough knowledge and experience in the marketing functions.
● Must have sales management skills.
● Must demonstrate good customer service management skills

Key competencies for all positions:
● Demonstrate working knowledge of banking operations and thorough in-depth knowledge of risks affecting banking operations;
● Demonstrate strategic leadership and thinking with ability to initiate change in teams and organisation at large;
● Strong problem solving skills, excellent communication skills coupled with the ability to effectively work with varied internal and external stakeholders
● Possess analytical and creative mind-set to seek, encourage and find non-traditional approaches.
● Demonstrate high degree of honesty and integrity


How To Apply:
If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number on both the application letter and envelope. For electronic applications, please quote the job reference number on the subject of your email. 

Applications should be submitted to the address below not later than 01 April 2019.

The Director
Executive Selection Division
Deloitte Consulting Limited
3 rd Floor, Aris House
Haile Selassie Road
P.O. Box 1559
Dar es Salaam, Tanzania.
E-mail: esd@deloitte.co.tz

Employment Opportunities at CRDB Bank

Our client, CRDB Bank Plc is the largest, wholly owned private universal commercial bank in Tanzania. The Bank established in 1996 because of the Tanzanian Government’s privatisation of state owned firms. The major shareholders of the Bank are DANIDA, the International Finance Corporation, and Pension Funds and individual Tanzanians. CRDB Bank has over the years, grown to become the most innovative, first choice and trusted bank in the country. CRDB Bank offers a comprehensive range of Corporate, Retail (SME), Treasury, and Microfinance services.

CRDB Bank Plc would like to recruit dynamic and visionary Tanzanians to fill in two executive positions. The applicants must be of outstanding integrity and creativity with a good track record of initiating change and capable of interacting with diverse groups of people.

DIRECTOR OF RETAIL BANKING (REF NO. CRDB/DRB/03-19)

Job Purpose:
Reporting to the Deputy Managing Director of Operations and Customer Service (OCS), DIRECTOR OF RETAIL BANKING will be responsible for managing the retail banking side of the bank and overseeing banks network of branches and agents. The role also includes overseeing branch and agency performance and ensuring operational efficiency through revenue maximization and cost containment.

Key Duties and Responsibilities:
• Developing, monitoring and implementing the bank’s retail banking strategy in order to attain and sustain optimal channel efficiency and competitive edge;
• Monitoring the performance of branches and ensuring that high quality customer services is provided to all clients and safeguarding the bank against fraud, leakage, misappropriation;
• Cascading strategic goals into departmental operational plans in order to achieve the targeted growth in sales and profit;
• Supporting the annual budgeting process and providing realistic input into the departmental sales budgets;
• Ensuring that retail operations are compliant with laws, policies, regulations and procedures ensuring minimum risk to staff members and the business;
• Managing and reviewing the performance and development of the department and subsequent staff

Key Qualifications and Experience:
• Master’s Degree in business administration in finance, economics and + or any other equivalent qualification from a recognized university; and
• 10 years relevant working experience of which 5 years should be at senior management level.


DIRECTOR OF HUMAN RESOURCES (REF NO. CRDB/DHR/03-19)

Job Purpose:
Reporting to Deputy Managing Director Shared Services, the DIRECTOR OF HUMAN RESOURCES will be responsible for planning, directing and controlling the human resources activities of the bank including recruitment and selection, training and staff development, compensation, rewards and benefits, safety and health, welfare and industrial relations.
The director will be responsible for providing strategic leadership in the human resource management function of the bank in accordance with CRDB policies as stipulated in the corporate strategy, personnel manual, circulars and directives issued from time to time by management and the Board of Directors.

Key Duties and Responsibilities:
• Developing and implementing human resource strategies on acquisition, development, reward, retention and succession;
• Ensuring clear interpretation, awareness, understanding and application of human resources policies and procedures;
• Developing and monitoring the implementation of remuneration and benefits scheme including bonus and incentive packages;
• Ensuring the Human Resource Information System (HRIS) and Performance Management Systems (PMS) are used efficiently for human resources management purposes;
• Engaging with both internal and external stakeholders on strategic issues related to human resource management;
• Overseeing the implementation of Bank-wide training and development programs; and
• Overseeing preparation and monitor approved departmental annual budget.

Key Qualifications and Experience:
• Master’s in commercial discipline preferably Human Resources, Business Administration, Banking, Finance or equivalent;
• 10 years relevant working experience of which 5 years should be at senior management level;
• Certified HR professional and member of HR professional bodies (CIPD, SHRM, HBR, and CEB) will be an added advantage; and
• Must have full working knowledge of the Tanzanian labour laws and regulations, banking regulations and other relevant laws.

Key competencies for both positions:
• Excellent analytical and budgeting skills;
• Strong leadership and interpersonal skills with the ability to develop team;
• Demonstrated ability to manage change in a reputable medium to large size organisation;
• Effective communication skills coupled with the ability to effectively network with stakeholders;
• Computer literate;
• High level ability to manage performance and accountability; and
• Demonstrated ability to manage change in a reputable organisation and proving strategic focus.


If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number on both the application letter and envelope. For electronic applications, please quote the job reference number on the subject of your email.

Applications should be submitted to the address below not later than 1st APRIL, 2019.

The Director
Executive Selection Division
Deloitte Consulting Limited
3rd Floor, Aris House
Haile Selassie Road
P.O. Box 1559
Dar es Salaam, Tanzania.
E-mail: esd@deloitte.co.tz

Deputy Managing Director - CRDB

CRDB Bank Plc has an opening for a Deputy Managing Director for its executive leadership team. Reporting to the Managing Director (Chief Executive), the Deputy Managing Director shall be responsible for co-creating and implementing CRDB’s overall commercial and funding strategy across channels and business lines.

Req Number: UV548
Location: Tanzania
Posted: 2/16/2018
Category: Financial : Consumer/Commercial Banking
Job Type: Permanent

The Deputy Managing Director shall work with the Managing Director and other members of the leadership team in making the CRDB’s Vision a reality.

• He/She shall work to optimize network productivity, driving profitability and increasing volume of business while maintaining a strong cost/income ratio and a high quality of credit portfolio.
• He/She shall lead the digitalization agenda including observation and adoption of developments in telecommunications banking, encouraging and agile development and product environment, and driving agile team working within the portfolio.
• He/She shall be technologically literate and through championing this agenda steer the bank to enthusiastically embrace new innovations and developments as they arise.
• The core purpose of the role is to provide inspiring leadership and strategic direction to teams amounting to 2,500 FTE for a number of CRDB businesses. 

The portfolio of responsibilities will include leadership of the following divisions:

• Retail Banking
• Corporate Banking
• Marketing, Research & Customer Services
• Alternative Banking Channels
• Treasury

THE PROFILE
The Deputy Managing Director shall be a self-motivated, credible, and highly capable leader.  Candidates will have high levels of energy, pragmatism, and commitment with the ability to influence diverse groups, and work well in an achievement-based environment. Well-developed leadership and management skills will combine with a high EQ, an open and inclusive approach to business, and the ability to work as a natural team player at executive management level.

The Deputy Managing Director shall have deep experience and understanding of retail and business banking across a branch network of scale, as well as corporate banking and a good understanding of strategic treasury management. They will be fluent in customer and marketing disciplines as well as having a good grasp of risk, compliance and governance. They will be a technological evangelist able and eager to lead the digital and automation agenda, nurturing an innovative culture and collegiate, professional working environment.

Mode Of Application:
To apply please send your application to our retained Executive search partner Korn Ferry - https://kfopportunities.loop.jobs/go/ext/UV548/242

OR

EMAIL: DMD.CRDB@kornferry.com


Closing date: Not later than 1st March 2018

Manager Agribusiness

CRDB Bank Pic is inviting applications from qualified and experienced candidates to fill the vacant positions existing on our structure following recent review of its Organizational Structure.

Scope
The job purpose of this level will be to manage the Agribusiness Unit within Corporate Banking Department to ensure growth of a quality loan portfolio and income in line with the business strategy.

Main Duties and Responsibilities:

• Review and develop an annual business plan for Agribusiness Unit and contribute to the overall business strategy for the Corporate Banking Department to ensure that plans are developed and implemented in line with clear business objectives and goals that support the overall Bank strategy.
• Identify and negotiate business opportunities with Agribusiness corporate clients and develop overall strategies for business development in order to increase the corporate business in line with annual business targets.
• Manage and enhance existing business relationships to ensure the retention of good customers in line with business needs.
• Analyze and review all Agribusiness corporate client appraisals to ensure credit is granted in line with the credit policy and procedures.
• Conduct reviews of the Agribusiness corporate loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
• Review and contribute to the enhancement of the credit policy and procedures for the Bank to ensure that this is aligned with current business and statutory requirements.
• Review, develop, monitor and control the budget for the unit and monitor the budget of the department to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
• Manage the performance of subordinate staff and develop and implement training and development plans to ensure their performance is aligned with business goals and objectives.
• Liaise with all stakeholders for example, clients, government institutions, the Central Bank and other financial institutions to ensure that the Banks interests are properly represented and safeguarded.
• Review all unit reports arid related processes and procedures to ensure sound quality control and recommend appropriate interventions in line with policy.

IDEAL CANDIDATE

• The ideal candidate will be candidate with a Master degree in Agricultural Economics and Agribusiness with 8 years working experience in related fields. Knowledge.
• The- ideal candidate must have proficiency knowledge in the following:
• Ability to provide specific training on topics based on the change market and business dynamics.
• Provide on the job training based on workflow and complexities on a day to day basis and develop communication skills in managing the work professionally.
• Thorough knowledge of all Risk related to Banking, with understanding of Regional and International Business dynamics and market analysis.
• Good knowledge of all the products covering conventional.
• Excellent verbal and written communications skills.
• The ideal candidate must demonstrate the following skills:
• Strong management .skills
• Organizational and administrative skills
• Superior interpersonal communication and extremely strong presentation skills. .
• Analytical and problem solving skills.
• Decision making skills

Personal Attributes

• The candidate must also demonstrate the following personal attributes:
• Strong commitment to diversity and educational equity.
• Operate with integrity, confidence and humility.
• Self reflective, ambitious and eager to learn.
• Demonstrate sound work ethics.

REMUNERATION
Attractive remuneration package commensurate with the responsibilities of the
position will be provided.

Mode of Application and Closing date:
Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach here not later than 7th December 2014

Director of Human Resources
CRDB Bank Plc
P.O. Box 268
Dar es Salaam

Deadline: 7th December, 2014
Details: Mwananchi, 26th November 2014

Manager Call Centre

POSITION: MANAGER CALL CENTRE

MAIN RESPONSIBILITIES 

• Driving the strategy for a full-fledged multilingual call center both inbound and outbound with the view of creating a virtual customer experience for the customers of the Bank. 
• Prepare annual budget plan for the Centre to ensure that all activities and expenses are controlled within the agreed limits. 
• Manage lead and motivate staff to achieve the set performance targets for the Centre within the specified time and ensure the operational level of excellence in maintained. 
• Ability to initiate. launch and manage various call campaigns as per the requirement of the Business units Manage Service Level Agreement (SLA) with suppliers of key systems to the call center to ensure that quality services are offered as per expected level of performance and standards. 
• Manage Customer Response Time with the respective business units on customer complaints queries to ensure that solutions are availed to customers in a timely manner as per Banks standard. 
• Monitor and control optimal staffing levels and devise or create a conducive working environment at the centre that will foster quick delivery of solutions to customers' problems and service innovations to ensure there is smooth delivery of service to customers in line with the overall business strategies. 
• To carry out any other related duties as may be assigned by the relevant Director.

QUALIFICATIONS
Degree/Advanced Diploma or its equivalent in Business Administration from a recognized Training Institution Possession of a Master's degree will be an added advantage.

EXPERIENCE

• The candidate should have minimum 5 years' experience in a Call center of which at least 3 years must be as a Call center Supervisor /Manager. 
• Having experience of both Inbound and outbound call operations and at least managed a call center team size of 50 or above. 
• The call center may be of any industry telecom, insurance, banks, utilities etc Applications from call center experts from different industry will also be considered .

APPLICATION INSTRUCTIONS:

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources.

Only applicants shortlisted for interview will be notified. E-mailed & faxed applications will not be accepted.

Director of Human Resources
CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM


Deadline: 01 March 2014

Source: The Guardian, 10 February 2014

Sales Manager

POSITION: SALES MANAGER

 MAIN RESPONSIBILITIES:

• Collaborate with Senior Manager Personal Banking to develop and implement retail sales strategies to improve market share in all products. 
• Identifying and analyzing lead generation and cross selling/up selling opportunities. 
• Lead the team in product/services sales while promoting sales culture through sales campaigns, training and motivation. 
• Create and executes strategies to promote sales through branches. 
• Formulate retail sales policies and procedures. 
• Initiate sales campaign to increase retail sales. Motivate and engage the sales team initiatives to bring new business through incentivisation scheme. 
• Generate proposals and other communication mediums to be used by the team directly to customers. 
• Provide exceptional level of client service and promote sales culture through coaching, guidance and staff motivation. 
• Participates in community affairs to increase the Bank's visibility and enhance new and existing business opportunities Analyzing the market, competitors and recommend where changes need to be made. 
• Monitor analyze and report individuals and branch sales performance on monthly basis.

QUALIFICATIONS

• Bachelors Degree or its equivalent in Business Administration with biases in Marketing and Sales Possession of postgraduate or masters degree will be an added advantage. 
• The candidate should have minimum 7 years' experience in the field of Direct Sales. 
• Working in any client facing sales driven industry as a' supervisor or manager for at least three (3) years will have added advantage,

GENERAL PROFILE AND ATTRIBUTE FOR ALL APPLICANTS

• Demonstrated aptitude and desire for sales achievement, strong interpersonal skills in a team environment . 
• Ability to motivate staff to achieve a high level of performance. Excellent communication (verbal and written) and people skills. 
• Creative problem-solving skills, self starter, ability to work independently. 
• Persuasive sales and negotiating skills. 
• Confident with effective presentation skills. Understanding of basic banking products is an added advantage

APPLICATION INSTRUCTIONS:

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources.

Only applicants shortlisted for interview will be notified. E-mailed & faxed applications will not be accepted.

Director of Human Resources
CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM


Deadline: 01 March 2014

Source: The Guardian, 10 February 2014

Senior Web Officer

POSITION: SENIOR WEB OFFICER

MAIN RESPONSIBILITIES:

• Develop, maintain and update the bank's website. 
• This includes production of web contents in audio, video and written forms. 
• Maintain a consistent look and feel through all web properties. Copy, edit and proofread all web contents. 
• Crafting site promotions, email newsletters and online outreach campaigns. 
• Manage all online marketing and communications. 
• Prepare and upload weekly press releases of products and services. 
• Assure web-based information is achieved for future needs and references Manage the mobile commerce platforms. 
• Prepare and upload features stories necessary for brand enhancement Effectively manage the CRDB Bank social media sites to increase visits and followers Ensure domain registration and hosting is current.

QUALIFICATIONS

• Bachelors in Science, communication, public relations, 
• technical writing or related field. Having excellent command over English and Kiswahili (knowledge of French will be an added advantage).
• An additional qualification in IT would be an added advantage

EXPERIENCE

• The candidate should have minimum 5 years' experience in communications/marketing public relations, of which at least 2 years must be as a Content/Campaign Writer and related with Web site development or maintenance of an organization. 
• Having experience of handling social media, applications from different industries will also be considered but preference will be on for candidates from Banking Industry.

GENERAL PROFILE AND ATTRIBUTE FOR ALL APPLICANTS
Proficiency in MS Word, Excel, Outlook and Adobe Photoshop skills. Experience with website analysis tools (Google analytics, MOZ) Exceptional professional communication skills to create content that will motivate users to access the site. Have combination of technical knowledge and skills in written and graphic communication. Ability to work under pressure Self motivated and good team player Good planning and organization skills




APPLICATION INSTRUCTIONS:

Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources.

Only applicants shortlisted for interview will be notified. E-mailed & faxed applications will not be accepted.

Director of Human Resources
CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM


Deadline: 01 March 2014

Source: The Guardian, 10 February 2014