Our client in the Insurance Industry is looking to fill in the position of a Senior Officer Claims based in Dar Es Salaam, Tanzania.
The responsibilities include:
• Providing advice on making a claim and the processes involved;
• Processing new insurance claims notifications;
• Collecting accurate information and documents to proceed with a claim;
• Analyzing a claim made by a policymaker;
• Guiding policyholders on how to proceed with the claim;
• Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property;
• Monitoring the progress of a claim;
• Investigating potentially fraudulent claims;
• Identifying reasons why full payment may not be made;
• Ensuring fair settlement of a valid claim;
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
• Handling any complaints associated with a claim;
• Involvement in loss adjusting activities and in legal discussions relating to settlement;
• Seeking legal recovery of monies paid out;
• Managing a team of claims handlers (at managerial level);
• Taking responsibility for productivity and profit analysis
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
Application Instructions
Send your updated CV to jobs@genesisconsult.net and specify your current Gross Salary with the subject line "Senior Officer Claims" no later than 31 Jan 2018. No phone calls please.
Monday, January 08, 2018
Senior Officer Claims
