CTM Tanzania Webstore Manager

Job Title: CTM Tanzania Webstore Manager

Based at: This position will be based at CTM EA Ltd, Head Office,115 Nyerere Road, Dar es Salaam Ideal Candidate would be: Aged between 21-35 & Holder of Tanzanian Passport

Remuneration: Negotiable

Reports to: Group Ecommerce Manager, East Africa Region Manager
Job Role: To open and then manage and grow the CTM Tanzania Online Store.

Competencies:
 High level of competency in PC, online and digital
 Familiarity with Website creation, design
 A good understanding of online customer acquisition including paid, organic and social channels.
 Familiarity with Google analytics
 Fast learner that drives change in a rapidly changing environment
 Sales and customer service driven
 Excellent written and spoken communication skills and proficiency in English and Swahili
 Attention to Detail
 Time Management
 Planning & Organizing
 Communication
 Adaptability / Flexibility
 Task Oriented
 Accountability & Dependability

Daily duties
 Selling of tile and bathroom solutions online and via telephonic, whatsApp and email channels
 Design and product management of the Tanzania Online store.
 Process daily orders and responsible for the sales and profits of the Online store
 Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions
 Communicate, execute, and manage e-marketing plans in cooperation with other team members who have been in charge of different e-marketing channels such as paid advertising, social media (facebook/twitter), or search engine optimization
 Manage all store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes, etc
 Organise logistics of orders 

Support offered
Extensive on the job training at the CTM South Africa Online store.
Extensive on the job training at the Airport CTM, 115 Nyerere Road (CTM Tanzania Brick and Mortar store)
You will be expected to work independently and implement the strategy with the backup support of the Group Ecommerce Manager and East Africa Region Manager

Application Process
Should you be up for the challenge and have the necessary skills to turn this opportunity into a reality then send a covering letter and CV to ctm@coastal.co.tz

Closing date: 15th Nov 2016