Authors A fabulous opportunity for a Call Centre Operator to work in a business management company. The ideal candidate will be responsible for answering phone calls to general customer queries, Payment assistance, payouts, ticket queries, customer complaints.
Position: Call Centre Operator
Job Location: Dar es salaam, Tanzania
JOB DESCRIPTION
- Answer phones and respond to customer requests.
- Log all calls/issues on the in-house system computer system.
- Provide customers with product and service information.
- Identify and resolve customer issues using the computer system.
- Assist store staff with queries.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Report any store issues to the Junior and senior Ops teams as soon as they happen
- Help identify stores who need staff sent to them due to staff not pitching up for work.
- Assist the stores to trouble shoot any basic PC or printer issues.
- Recognize, document and alert the Junior and Senior Operations teams of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
How To Apply:
Send your job applications to email: jobstz@cvpeopleafrica.com or visit
website; https://tanzania.cvpeopleafrica.com/ and register for application via online.