Authors Gold Crest Hotel Mwanza invites applications from suitably qualified Personnel’s to fill the following position.
Job Title: Room Division Officer
Reporting to: General Manager
Location: Mwanza
Job Category: Room Supervision and Maintenance
Salary: Negotiable
Tasks and Responsibilities:
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping staff, including the day, event and post-event crews.
• Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms,
Concourses, clubs, seating areas and public areas prior gate opening for every event held.
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
•Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
Qualifications:
- Previous experience managing a team of housekeeping employees through motivation, coaching and development.
- The ability to anticipate customer needs, change goals and direction quickly and multitask
- Working knowledge of room’s management systems.
- Advanced knowledge of Housekeeping process and procedures.
- Proven experience supervising housekeeping departments of 25+ employees.
- Ability to maintain a budget
- Proven excellence in customer service.
- Capable of using independent judgment/solid decision making skills ability
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
Interested candidate should submit their application letters, CV, certificates copies, and telephone numbers of two referees to the Human Resource Manager of Gold Crest Hotel through;
hr@goldcresthotel.com and CC: To gm@goldcresthotel.com
