Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Branch Operations Manager (2 positions) to join the Technology and Operations team. The work stations is Dar es Salaam and Musoma
Reporting Line: Branch Manager (BM)
Locations: Mkwepu and Musoma
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised
Position Objectives:
1. Ensure provision of efficient/effective back office and branch operations, health & safety and issues associated with both branch assets and equipment and staff
2. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
3. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of operation risk within the Unit.
KEY RESPONSIBILITIES
§ Supervise back-office processing and ensure reconciliation of suspense accounts is done accordingly.
§ Monitor branch security, maintenance and Health & Safety issues
§ Maintain records of Contactors and Overall Maintenance of Bank Assets
§ Maintain/update all the required Branch registers as stipulated in the operational manuals.
§ Ensuring there is adequate stationery (Both normal and controlled) with proper recording and labelled storage.
§ Control Branch expenses and ensure that they are within the approved budgets and properly managed.
§ Ensure signature books (both own and correspondents) are properly kept and updated.
§ Ensuring correctness in computing of interest to be paid to customers.
§ Scrutinize all branch vouchers on daily basis to ensure that they are adequately detailed, properly stamped and signed.
§ Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
§ Ensure that all Operational Procedures are adhered to the dot by all branch staff.
§ Print and verify Journal of accounting entries on daily basis.
§ Follow-up and ensure that all Revenue due to the Bank (both manual and automated) are collected without fail.
§ Counter sign with the Branch manager, all debits to the Profit and Loss accounts
§ To be a co-signatory with the Branch Manager for all bank accounts maintained by the Branch.
§ To carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the strong room.
§ Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards and custodian of Complaint handling process.
§ Ensure proper handling of customers’ new ATM cards as well as ATM captured cards.
§ Ensure timely response to emails and submission of all relevant Branch reports/returns to Head office as required and without any reminder.
§ Ensure that the Anti Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c) Report any suspicious transactions to the respective unit immediately.
d) Raise awareness of Money Laundering prevention by training all branch staff.
§ Co-Custodian of Vault Cash, Safe custodianship and BCP (Branch Continuity Program) custodian.
§ Act as Operational Risk Coordinator for the branch and report Branch’s Operational Risk issues and losses to Operation Risk Manager.
§ To identify and report all exceptions on non-compliance with standard controls as well as all weaknesses inherent in the standard controls.
§ To assist Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
§ To maintain proper record keeping on all Key Control Self-Assessment (KCSA) and Key Risk Indicator (KRI) related activities.
§ Ensure tidiness across the branch premises and clean-desk policy is exercised.
§ Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
§ Before disbursement, ensure proper filling of customer credit documents and correspondents, all the mandatory documents are attached with the form and are well verified.
§ Ensure Dual control is in place in the record room at the branch, in account opening process, disbursement, strong room etc.
§ Perform any other duties as may be assigned by Branch Manager from time to time.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.
Experience:
· At least 3 years of relevant Banking experience
· Working knowledge of Equinox Functionality
Skills / Attributes:
· Strong leadership & people management skills
· Prioritize Tasks
· Team player
· Cash management skills
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz.
Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.
Avoid scams :
NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a payment for any reason, please call +255 22 2110621-2 to report the scam. You also don’t need to know one in TPB to be employed. TPB is merit based institution and to achieve this vision, it always go for the best.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
Please forward your applications before 10th December, 2015
