Post Title: Information and Communications Technology Officer – One Post
Duty Station: EWURA Head Office – Dar es Salaam
Reports to: Senior Information and Communications Technology Officer
Deadline; 31st July 2013
ICT Officer will be responsible for system operations to ensure smooth running and maintaining appropriate ICT facilities for the Authority’s business.
Main Duties and Responsibilities:
a) To install and testing of EWURA Systems;
b) Advice Senior ICTO on matter related to users supports;
c) To install and testing of both hardware and software using realistic data to ensure the system produces specified outputs
d) To analyze the efficiency and effectiveness of ICT hardware, prepare report and recommend areas of improvement;
e) To support user on usage of new and existing computer system as per existing Standard Operating Procedures;
f) To test for verification and validation of new or modified system;
g) To receive incidents from all EWURA staff and log them as per Standard Operating Procedures;
h) To respond to enquiries from clients and help them to resolve hardware or software problems;
i) To maintain a log of any software or hardware problems detected;
j) To take ownership of user problems and be proactive when dealing with user issues;
k) To support users in the use of Computer equipment by providing necessary training and advice;
l) To maintain and update EWURA website;
m) To prepare weekly, monthly and quarterly incident management reports and;
n) To perform any other relevant duties as may be assigned by superiors from time to time
Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience:
a) University Degree or Advanced Diploma in Computer Science, Information and Communication Technology or related field with significant competences in computer software applications, operating systems and networking;
b) Possession of professional certification such as CISCO, CISA and CISM will be an added advantage;
c) Relevant working experience of not less than three (3) years in relevant field.
Personal Attributes
In addition to the above skills and qualifications, applicants for the above positions are required to have the following attributes:
a) A very high level of integrity, honesty and sense of responsibility;
b) Ability to work under pressure and produce expected results;
c) Ability to work in a dynamic team;
d) Ability to self manage, achieve results and meet deadlines; and
e) Willingness to work beyond the call of duty.
Tenure and Remuneration
a) A competitive salary will be offered to the right candidates for the posts.
b) EWURA is an equal opportunity employer.
c) Staff will be employed on 5 years renewable contracts.
Application letter with Curriculum Vitae (CV) including e-mail address or day time contact telephone number, together with photocopies of certificates and names and contacts of two referees should be addressed to reach the under-mentioned by 31st July 2013
Only short listed candidate meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage.
Application letter should be addressed to:
The Director General
Energy and Water Utilities Regulatory Authority (EWURA)
Samora Avenue, 6th Floor, Harbour View Towers (Former JM Mall Building)
P O Box 72175
DAR ES SALAAM
