Tour Consultant

Job Title: Tour Consultant
Department:      Leisure Department
Reporting to:    Head of Leisure
Position Type:   Full Time

TOUR CONSULTANT POSITION DESCRIPTION:

• Responding to enquiries regarding hotels & safaris within 24hrs.
• Create and sell innovative tour packages to meet market demand.
• Prepare itineraries and readymade packages to the various destinations of interest.
• Doing research and producing periodical newsletters with current offers to be sent out to clients.
• Doing tour bookings – both inbound and outbound.
• Doing regular check on the company website to ensure its up to date and running smoothly.
• Ensuring TANAPA park rules & hotel regulations are made clear to tourists.
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale.
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates.
• Ensuring the rates files are orderly & up to date.
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels.
• Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complaints).
• Briefing drivers before they depart for safari.
• Preparing welcome pack for tourists before departure for safari.
• Ensure clients\' special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
• Being on standby ready to provide solutions in case of mishaps during safari.
• Coordinating with travel consultants to arrange flying & ground packages.
• Opening client tour files for upcoming tours especially groups.
• Making follow-ups for tour quotations.
• Ensuring that tours quotations are competitive,inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients)
• Making sure vehicles (especially if hired from outside) have the company stickers)
• Any other duty as may be assigned from time to time.
• The Tours Manager should bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups

Skills and Qualifications:

. Degree or a diploma in Tour operations or tourism management
• Over four years\' experience as Tour consultant in a busy environment
• Ability to use various tours/hotel booking systems.
• Team player
• Excellent Communication and Interpersonal skills.

 Drop your CV at : info@skylinktanzania.com