Banking Operations Officers - 7 Posts (4 Kimara, 3 Singida)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized
Banking Operations Officers, 4 positions for Kimara Mini branch and 3 positions for Singida Mini
branch, to join the Technology and Operations team.

Reporting Line: Branch Manager (BM) or Branch Operations Manager (BOM)
Locations: Singida and Kimara
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-
§ Coordinate all counter activities while ensuring that quality service is provided to customers.
§ Check tellers’ daily cash balancing and be a joint custodian to the tellers’ cash box
§ Verify teller proof of cash and teller proof of cheques against actual documents by ticking and
signing the printouts.
§ Verify tellers’ cash on hand by physical count against teller actual vouchers and sign
§ Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with
the approval limits.
§ Check daily counter transactions for all products. This includes ascertaining the correctness
of SB24b and SB21/22 and summarize them on their respective SBT3A, 3B and 3C.
§ Prepare monthly bank reconciliation statements timely and accurately
§ Authorize payments under his/her jurisdiction as per laid down instructions
§ Guide prospective customers who come ovver the counter for inquiries
§ Check and sign back-office entries raised by the respective clerks/tellers
§ Reconcile and clear all suspended transactions
§ Perform duties of collecting cash from cash centre for customer’s withdrawals at the branch
§ Handle Foreign Exchange Transactions
§ Perform duties of collecting cash from cash centre for customer’s withdrawals at the branch
§ Handle Foreign Exchange Transactions
§ Perform any other duties as may be assigned by BFO/Branch Manager from time to time
§ Comply with the Policies and stadards, Local Laws and Regulations, Controls and Procedures
of the Bank
§ Report suspicious Transactions
§ Ensure you comply with Money Laundering Prevention as per Bank Policy, Know Your
Customer (KYC)/Customer Due Diligence (CDD)
§ Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and
accompanying memorandum for action by relevant loan sanctioning authority
§ Supervise credit section/operations in collaboration with the BRanch Manager and BFO
§ Process credit proposals received from customers and submit them with recommendations to
the concerned higher authorities
§ Verify loan application forms, crosschecking the requirements and advise customers
accordingly
§ Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled
§ Carry out regular follow-ups on loan recoveries/cheques collections from employers
§ Ensure that loan installmentrs from customers are posted into relevant accounts
§ Follow-ups on non performing loans/customers that are not paying their loan as per the
agreement
§ Follow-ups of loan charged-off to ensure that they are recovered from respective obligator/employers
§ Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are
accurate, complete, and prepared on schedule.
§ Prepare all branch returns and ensure thay are in accordance with the credit policy and
lending manual
§ Verify postings of loan administration fees for customers whose laons have been disbursed
§ Ensure proper filling of customer credit documents and correspondents
§ Filing/bundling records for safe keeping in the record rooms

KEY DUTIES:
§ To serve customer effectively
§ Posting transactions
§ Coordinate all counter activities while ensuring that quality service is provided to customers

CONTRIBUTES TO
· Customer – Service Delivery/Enquiries
· Efficient and Quality Service to Customers

KEY PERFORMANCE INDICATORS
· Customer Satisfaction
· Individual Productivity and Turnaround time
· Minimum Cash Differences
· Accuracy of Transactions Postings

EXPERIENCE AND KNOWLEDGE REQUIRED:

Education:
Bachelor’s degree/Advanced Diploma in Banking, Economics, Commerce,Business
Administration, Finance, Accounting from any recognized University or equivalent
qualification.

Experience:
- At least 1 - 3 years of relevant Banking Experience
- Working knowledge of Equinox Functionality
- Computer literate is desirable.

Performance Measures
(i) Ensure quality services to customers
(ii) Collection of all commissions, fees and charges at 100%
(iii) Increase of transactions and Deposit values as per strategic plan
(iv) Daily Days work balanced, verified and signed
(v) Ensure adherence to TPB core values
(vi) Reconcile all accounts and prepare required reports
(vii) Compliance with service delivery standards

The position will attract a competitive salary package, which include benefits. Applicants are
invited to submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz.
Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not
in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to
environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.

Please forward your applications before 8th February, 2015