Head of Customer Finance

Mobisol is a leading German company for prepaid Solar Home Systems (SHS) dedicated to
delivering a clean, affordable alternative to fossil fuels for low‐income households living
without access to reliable energy. The company’s largest operation is in Tanzania, established in 2013 as Mobisol Limited, with a qualified and highly motivated local team of over 60
employees. Mobisol Limited’s products combine solar energy with innovative mobile
technology and microfinance, reaching thousands of households within the growing BoP
(Bottom of Pyramid) market, stimulating economic and social development while
simultaneously contributing to global environmental protection. For more information about
Mobisol please visit: www.plugintheworld.com

Mobisol Limited is growing rapidly and has the following position now open:

Head of Customer Finance – National Hub, Arusha

The Head of Customer Finance is responsible for providing the leadership, management and
vision necessary for the Customer Finance Department to achieve its targets and further
develop to meet the demands of the company and its target groups. The position reports to the Managing Director of Mobisol Tanzania and is the main contact person for the Microfinance Specialist based at Mobisol’s headquarters in Berlin.    

Responsibilities:  
• Oversee and take responsibility for all day to day operations of the department, including credit assessment and approval, timely processing of incoming loan applications, loan monitoring, immediate handling of customers in late repayment or default, management of overdue and defaulted loans, etc.
• Coordinate and manage Customer Finance staff members at the national headquarters and all zonal representative offices.
• Support staff members to perform their tasks whenever needed and provide necessary training for Customer Finance and staff members.
• Make sure that all staff members in the department are fully informed of operational and performance objectives and carry out their respective tasks accordingly.
• Ensure an efficient flow of information among department staff members.
• Ensure that the Customer Finance Department is properly integrated into Mobisol’s overall operations and that other departments are well informed and all necessary actions involving other departments are properly coordinated.
• Work with the Microfinance Specialist at Mobisol headquarters in Berline to enhance
Mobisol’s credit assessment methodology and reporting system and develop specialised
training curricula for Customer Finance Department staff incorporating the enhanced features.             • Be the main contact person for customer finance related issues.
• Provide regular reports to the Managing Director Tanzania.
• Provide regular updates to the Microfinance Specialist at Mobisol headquarters in
Berlin.

Qualifications and skills required
• Bachelor of Science degree in Agricultural Economics and Agribusiness or other related
field of study such as Finance, Economics and Microfinance.
• Ability to work in and manage remote teams with a minimum of 3 years experience
managing teams of at least 10 employees with disciplinary and technical authority,
ideally as a branch or product manager at a Microfinance Institution (MFI).  
• 5 years’ relevant professional experience in credit assessment, ideally as a loan or
supervising loan officer at an MFI. High exposure to individual lending methodology is
an added advantage.
• High level of creativity and flexibility to enhance and incorporate unorthodox loan
procedures.  Firsthand experience with credit scoring will be a strong asset.
• International work experience, or exposure, to regular remote communication with
company headquarters or partners based in Europe, North America or similar location is
an added advantage.
• High level of familiarity with typical income, expenditure and cash flow patterns of rural
and semi‐urban households and micro‐enterprises in different Tanzanian regions,
including farmers, herders, business owners and employees.
• Oustanding knowledge and background in agriculture (crop and soil variety, crop cycles,
farming methodologies, crop yield, agricultural value chains and risks, etc.).
• Strong communication and negotiation skills.
• Fluency in English and Swahili with excellent verbal and writing skills.
• Very good organisational and interpersonal skills, dynamic self‐starter and team player.
• Willingness to travel to zonal Mobisol representative offices (approximately 1x per
month).
• Computer literacy and proficiency in MS Excel and MS Word.

 
To apply, please send your CV and cover letter, including salary expectations, to
jobs@peopledynamicsltd.com quoting the position in the subject line.

The closing date for applications is October 10th, 2014.

Mobisol is an equal opportunity employer and encourages applications from qualified women
and men. All applications are appreciated, but only short‐listed candidates will be contacted.