Reservation Sales Agents

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in
Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and
Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction
We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: RESERVATION AND TICKETING SALES AGENT (5 POST)
REPORTS TO: INDOOR SALES SUPERVISOR 
DUTY STATION: 
MWANZA -(2POSTS), 
MBEYA -(2POSTS) 
KILIMANJARO-( 1 POST)

You will be reporting to Indoor Sales Supervisor - Precision Air Services Ltd Please take note of your responsibilities.

ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation

KEY ACCOUNTABILITIES / RESPONSIBILITIES
• Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW 
flights in compliance with the carrier policies, procedures and customer expectations.
• To give fare quotes to all PW clients including group quotations and bookings.
• To ensure daily sales reports and sales dispatches are submitted in accordance to company 
procedures
• Give clients flight details and information
• Handle telephone & email enquiries as regards travel information.
• To protect and enhance revenue collection to meet carriers expectations
• To effectively communicate relevant aspects of customer service internally and externally to 
meet customer expectations
• Carries out all duties which may reasonably be requested and which are not includes in the job description
• Any other duties as may be assigned by your supervisor

KEY PERFORMANCE INDICATORS
• Meets the set passenger ticket sales targets
• 100% accuracy in fare quotation and collection of monies.
• Telephone answered within 3 rings
• Response to emails within working

COMPETENCIES
• Integrity
• Team player
• Proactive/ result oriented
• Pleasant & presentable
• Communication / interpersonal skills
• Resilient
• Self motivated
• Customer Service in Airline environment

KNOWLEDGE, SKILLS, EXPERIENCE
• IATA/UFTAA Foundation/consultants diploma
• Certification of O’ Secondary Education with three pass grades.
• Certificate in relevant computer application
• Experience in delivering service in demanding consumer environment
• Fluency in English and appropriate foreign languagesis an added advantage

Closing Date: Not later than 15th October 2013

Mode of Application:
If you feel you meet the above requirements please send your application and CV to the
address below. Only short-listed applicants will be contacted.

Director of Human Resources and Administration 
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania

E-mail: pwrecruit@precisionairtz.com