Position: Assistant Customer Service Officer II-Duga Office (One Post)
Place: Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA)
Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA) is competitively best utility in Tanzania water sector, supplying clean and safe water and provides sewerage services in Tanga City, The Authority with the ISO 9001:2008 certification in quality management systems is hereby seeking for a relevantly qualified and highly motivated persons to fill in the following competitive vacancies available in her manning level.
The holder of this position assists and supports the Customer Service office. 'the outputs of this position are therefore as described in the job description of the Assistant Customer Services Officer
Scope of the position and its expected Outputs:
- The holder of this position must have the following:
- Full Technician Certificate/Diploma in Civil/Water Resources Engineering.
- Computer literate and good command of AutoCAD or related software application.
- Experience of at least two years working in a reputable business entity since graduation .
Reports to: Customer Services Officer- Duga;
Supervises: Customer Services Artisans in accordance with the work plan prepared by the Customer Services Officer.
Key Duties and Responsibilities:
- The holder of this position will serve as assistant to the Customer Services Officer in carrying out all his/her duties as outlined in the job description for that position - namely:
- Attends to customers at the front office, and supervises all customer services activities in the area in accordance with a prepared plan agreed with the Customer Services Manager;
- Allocates assignments to subordinate staff on a daily basis and monitors their performance to ensure that jobs are done effectively and efficiently;
- Maintains appropriate databases of customers and services rendered to them;
- Formulates and implements programmes for deduction of non revenue water, unaccountable for water and enhance revenue collections;
- Monitors customer complaints and takes measures to minimise such complains;
- Advises the Customer Service Officer on all matters pertaining to customer services and ensures that is at all times appraised of opportunities and threats that have a bearing on the service delivery;
- Prepares periodic reports outlining the performance of the area and the status of customer services in the area;
- Performs such other related duties as may be assigned by the Customer Services Officer from time to time.
The Holder of this Position must have the following
- Full Technician Certificate/Diploma in Civil/Water Resources Engineering.
- Computer literate and good command of Auto CAD or related software application.
- Experience of at least two years working in a reputable business entity since graduation.
Remuneration:
All the posts carry attractive remuneration packages respectively, according to the Authority's newly reviewed market focused pay scheme and other entitlements
How To Apply:
A hand written application letter attached with an updated Curriculum Vitae showing current working position, address at least three referees and day telephone numbers, copies of relevant academic qualification certificates and other relevant testimonials. Your application letter should reach to the undersigned before 31st July 2013 at 1600 hrs
All application should be directed to
The Managing Director
Tanga Water Supply& Sewerage Authority
P.O.Box 5011
Tanga
Deadline: Jul 31, 2013
Source: The Guardian 17 July, 2013
