DAWASCO is a Public Corporation which was established to provide water and sewerage services to the City of Dar Es Salaam and some parts of Coast Region. It has vacancies which have to be filled immediately. These are senior positions in the Corporation.
Applications are now invited from suitable candidates to fill the various positions below. DAWASCO is an equal opportunity employer; hence competent candidates are encouraged to apply.
POSITION: CUSTOMER SERVICES MANAGER
Reports to: Chief Commercial Officer.
CORE FUNCTIONS:
To provide excellent customer service, and manage call center
Reports to: Chief Commercial Officer.
CORE FUNCTIONS:
To provide excellent customer service, and manage call center
Main Duties and Responsibilities
Provide support and advice to existing customers, potential customers and the general public. Handling customer complaints to the conclusive end; representing DAWASCO to EWURA on related matters. Prepare proposals, reports, and research findings to the Chief Commercial Officer on matters related to customers’ affairs. Develop customer service procedures, policies and standards for the department. Liaise with Operations department on matters requiring engineering or technical interventions. Prepare and coordinate periodical reports. Liaise with area offices and other managers in relation to complaints concerning customers in their areas. Conduct customer care training for all DAWASCO staff to deliver excellent customer service. Manage teams of customer care supporting staff at all area offices,
Provide support and advice to existing customers, potential customers and the general public. Handling customer complaints to the conclusive end; representing DAWASCO to EWURA on related matters. Prepare proposals, reports, and research findings to the Chief Commercial Officer on matters related to customers’ affairs. Develop customer service procedures, policies and standards for the department. Liaise with Operations department on matters requiring engineering or technical interventions. Prepare and coordinate periodical reports. Liaise with area offices and other managers in relation to complaints concerning customers in their areas. Conduct customer care training for all DAWASCO staff to deliver excellent customer service. Manage teams of customer care supporting staff at all area offices,
Qualification and Experience
Candidates shall be holders of any degree, a degree Bachelor of Commerce, OR Business Administration will be given a higher priority and the candidate should also demonstrate management and leadership skills, listening and problem solving skills. In addition the candidate shall have at least 5 years of experience in commercial oriented field.
Candidates shall be holders of any degree, a degree Bachelor of Commerce, OR Business Administration will be given a higher priority and the candidate should also demonstrate management and leadership skills, listening and problem solving skills. In addition the candidate shall have at least 5 years of experience in commercial oriented field.
Salary and Remuneration
A competitive salary as per DAWASCO scheme and benefits will be offered to the right candidates.
Mode of Application
Candidates who meet the above qualifications and experience are requested to submit their applications which shall include a detailed curriculum vitae or resume, photocopies of relevant certificates and testimonials. Candidates shall also submit names, telephone numbers and addresses of two referees. The applications should be submitted not later than three weeks from the date of advertisement. The applications shall be addressed to;
The Chief Executive Officer
Dar es Salaam Water and Sewerage Corporation (DAWASCO)
P. O. Box 5340
DAR ES SALAAM
OR
recruitment@dawasco.com
Dar es Salaam Water and Sewerage Corporation (DAWASCO)
P. O. Box 5340
DAR ES SALAAM
OR
recruitment@dawasco.com
Deadline: April 24, 2012
