Job Opportunities at SPENN Tanzania

SPENN Tanzania seeks to hire a qualified candidate for the following positions for its new SPENN Tanzania branch.


SPENN is a global mobile e-wallet (app), with a vision to give banking access to everyone, regardless of demographical, sociocultural and geographical factors.


SPENN currently has a presence in 7 markets, primarily in Asia and Africa, where marketing efforts and initiatives are executed. As all markets differ, the marketing initiatives are executed by local personnel, under guidelines from the content department.

Job Position: Country Manager

Job Description

• The Country Manager of SPENN Tanzania will be responsible for the overall implementation and development of the global brand and concept in the Tanzanian market.   
• The position involves daily management of a team of professionals, in order to maximize profitability and brand expansion. 
• The Country Manager will also execute and perform duties associated with establishing and maintaining key partnerships, launch/event planning, market research, reporting, budgeting, staff training and many additional responsibilities.  
• Experience, management skills and flexibility are essential factors for a successful candidate.

Essential Job Duties:

• Manage the daily operations of SPENN Tanzania, being solely responsible for profitability, revenue, KPIs and quality targets
• Recruit and manage Phase 1 staff, including performance monitoring, as well as mentoring and training of employees
• Direct contact and continued integration with key Partners
• Strategy development and implementation with Blockbonds personnel

Positions Requirements

• Master’s degree in finance, management, banking, sales, or IT-related segments, or the relevant work experience to compensate
• 5+ years of work experience in Management, preferably within related fields
• Fluent written/spoken English and relevant local languages
• Excel and Powerpoint presentation proficiency
• Solid understanding of finance and financial reports
• Understanding of the financial technology sector
• Personal business and government network
• Positive and flexible attitude
• Available to work odd hours
• Extremely bent forward in terms of getting things done

Job Position: Customer Support Team Lead 

Position: Full-time

Job Summary:
We are looking for someone who is capable of taking responsibility of all customer support related issues throughout the Tanzanian market.
The customer support role addresses the inquiries, issues and concerns of the company’s users through email, chat, social media and even phone.

As the customer support team lead(CSTL), you must be a strong leader and a good team player. You must show the ability to train staff, create and maintain routines, and form and develop the customer support department in Tanzania, in a structured and systematic way.

We expecta high quality of work, and need someone to take the responsibility that comes with this role. As the CSTL, you will be a part of a global support management team, where ideas can be shared and improvements can be made.

As the CSTL for SPENN Tanzania, you will be located in Dar Es Salaam.


Duties & Responsibilities:

• Maintain a high level of customer satisfaction in all general inquiries, account status and technical concerns
• Develop and maintain all accounts and portals usedby customer support department in Tanzania
• Develop, create and maintain routines for the support department in Tanzania
• Provide daily, weekly, and monthly reports with summaries on major issues
• Lead a team of customer support agents, and motivate them to deliver targets
• Staffing and training of new and existing customer support employees
• Constantly seek improvements in operations efficiency
• Meets the agreed KPI’s
• Other related duties as assigned

Qualifications:

• Minimum 4 years of experience in Customer Support or equivalent
• Leadership experience
• Excellent verbal and written communication skills
• Degree in communication/ commerce/ business or equivalent
• Understand and can manage CRM systems
• Able to type quickly and accurately
• Willingness to work a flexible schedule in a start-up environment
• Able to work independently while being a team player
• Punctual, reliable and with genuine concern to help customers
• Proficient in computer use

Company Perks & Benefits:

• Great work environment
• Global tasks and responsibilities
• Sufficient equipment
• Paid leaves

Job Position: Social Media Marketer

Position: Full-time

Job Summary:

1. We are looking for someone with a rock-solid vision to take our social media platforms to new heights and maximize engagement with our users.
2. As an innovative tech start-up, SPENN strives to dominate the social media environment, and that is where you come in.

• You are a person with drive, who understand the elements of marketing and know how to implement them. 
• You are not afraid to speak up, you are a social person and you know what attracts certain demographics. 
• You have either a personal social media profile with many engaging followers or have worked with company profiles, of which you can refer to.
• You can plan for several months, you make great decisions, and you know how to maximize engagement and how to growth hack the most popular channels. 
• You are ready to rock social media for SPENN through epic content and WE WANT YOU!

As a Social Media Marketerfor SPENNTanzania, you will be a part of the department located in Kigali. You will have responsibility for all the social media platforms in Tanzania. You will be responsible for building, posting, engaging, evaluating and maintaining the pages, under SPENN’s identity. You may also be a part of the global marketing team and may take part in larger strategic decisions within marketing, both online and offline.


Duties & Responsibilities:

• Build, maintain, engage and evaluate all social media channels nationally.
• Plan content specifically for your market together with the content department
• Develop a social media strategy in Tanzania, based on the company identity
• Analyze content on a monthly basis and make changes based on findings
• Run paid promotions to drive installs
• Plan campaigns
• Budgeting and cost analysis & prognosis
• Research market trends locally and globally, and learn how to engage with them
• Engage and support users through dialog in social media channels

Qualifications:

• Excellent marketing skills
• Excellent social media skills and understanding of relevant and popular content
• Growth hacking skills in the most relevant social media channels
• Degree in marketing/ digital media/ communication/ commerce
• Great story teller
• Experience with tools like hootsuite, fb business manager, insights
• Great analytic skills and understand measurement, evaluation, rethinking and redoing.
• Great research skills
• Skills in MS office
• Strong communication, organizational, and project management skills.
• Motivated, positive attitude towards work anda good team player. 
• Flexible in acquiring new and alternative tasks.

Company Perks & Benefits:

• Great work environment
• Global tasks and responsibilities
• Sufficient equipment
• Paid leaves

How to Apply?
Send your CVs or Resume + Portfolio to marketing@spenn.com

*Make sure to mention which position you’re applying for


Deadline for submission is 30.04.2018

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